About

Acceptance is clearer when a person can connect a request to a result they can actually see.

Start with the task

Name the user task, the condition that matters and the result that would make the task complete.

Follow more than one path

A normal journey may work while a boundary or interruption does not. Keep each expected outcome visible.

Leave a reviewable record

A decision belongs to people who can inspect the criterion, observed result and unresolved work.